Hercules Portal Release Notes - 2024

v5.1.3

December 6th 2024

New Features:

• Public IP Detection
  Accessible under Settings → Network Tools.
  Allows users to retrieve the public-facing IP address of the Hercules device.
  Requirements:
    - Firmware version: ≥ 2024012601
    - Hardware revision: ≥ 9
    - Data Use billing plan
  
  
• Tamper Response System (Alpha/Beta feature)
  New power-down logic being FI and High security clients .
  Automatically cuts power if a Door Open & Link Down or Power Cut event is detected to mitigate hardware attacks (e.g., disk swapping, USB exploits).
  Requires the following hardware: Shield, Door Sensor, and Restart Cable.
  Includes a new “Tamper Breach” alarm, configurable in the security schedule.
  Further updates and enhancements are expected as this feature evolves.
  
  
• Dynamic Company Settings
  Company settings now save automatically, similar to device settings (e.g., toggles auto-save).

Bug Fixes:

• Resolved issue with the “Change Password” functionality from the user view, and improved error messages for user identity synchronization failures.
• Fixed the “Self Activation” button display when carrier APIs experience timeouts.
• Enabled case-insensitive username matching for company invites.
• Corrected issues with the “Unsuspend” option.
• Minor improvement to machine information tooltips.
  
  
  

v5.1.2

November 28th 2024

Bug Fixes:

• List view now displays properly again when viewing any non-Default view.
• CSV & PDF Export of the list view also display properly values based on selected non-Default view.
• RMS Journal Type filters now behave as expected (only show items matching selected filters, when filters are selected).
• Fixed flicker in asset list when selecting a new view and scrolling quickly.

v5.1.1

November 27th 2024

New Features:

• Change ATM Time option now available for Hyosung and Genmega ATMs use Hercules RMS.

Bug Fixes:

• RMS Journal search length corrected
• Edge case when inputting SMS number that it saves incorrectly
• Display fix on Group Edit title
• “Whats new” allowing Hercules AI toggle option when not enabled

v5.0.10

November 22nd 2024

Bug Fixes:

• GPS state displays correctly when locked
• Security View initialization fixed
• Setting Surcharge level view now applying correctly
• “Whats new” allowing Hercules AI toggle option when not enabled
• Restart 2 display in health view now shows correctly
• Reboot button now displays correctly on initialization
• Security Tab “More information” Button linking correctly
• Activity log updates when moving dates properly

v5.0.5

November 18th 2024

Introducing Hercules Portal V5: Enhanced Security, Performance & New Features

Key features in this update include:

• Data Usage Alerts and Notifications
  Stay informed when devices consume excessive data or surpass data limits with new warning and alert features.
  
  
• Multi-Account Access
  Manage multiple Hercules Portal accounts with a single login. Link accounts and invite existing users to collaborate seamlessly.
  
  
• Data Flow Monitoring with Auto-Healing
  Building on Hercules AI 2.0, Data Flow Monitoring is now available across all Hercules devices, continuously assessing Ping and Data Usage patterns for connected assets to enable automated recovery and improved uptime.
  
  

v4.2.7

May 2nd 2024

New Features:

• Enhanced RMS state detection for Bad Inbound Ports, Inbound and Status settings, and Bad Passwords, aiding in identifying misconfigurations immediately after an ATM connects to Hercules RMS.
  
  
  
• Newly added capability to detect battery disconnections on the Hercules Protector and Hercules Shields.

Bug Fixes:

• Fixed issues with monitoring data not restoring or removing properly after firmware updates.
• Minor spelling corrections in Processor and Transaction response codes.

v4.2.6

April 15th 2024

Bug Fixes:

• Allow enabling email alerts on "Contact Only" user types without immediate email verification.
• Allow test notifications for contacts when a single contact type is used.

v4.2.5

April 11th 2024

New Features:

• New health state added showing when Hercules is running on Auxiliary Power.
• New "Waiting for Recovery" incident state added.  This state occurs after an incident receives a recovery alarm.  The purpose of this is to maintain the current incident until the recovery have been validated.  For instance, a door sensor that is open and is temporarily closed should not recover and create a new incident if is immediately opened again.
• New release notes link added to the top right menu.
• Incident Ids are now included in all email and sms messages for better reference.

v4.2.4

April 2nd 2024

Changes:

• Added new guards to prevent incorrect surcharge entries over RMS.
• Added better descriptions for Power Management panel when hardware or firmware is incompatible. 

Bug Fixes:

• Live activity log now loads updated info when viewing past dates and returning to current.

v4.2.3

March 25th 2024 

Bug Fixes:

• Selecting the "Permanent" disarm option now disarms accordingly.
• Monitoring view for non-IoT devices now displays properly.

v4.2.2

March 14th 2024 

Changes:

• New Theft icon in the list view. (clearer when in theft state)
• Updated health display showing monitoring of remote endpoints.

v4.2.1

March 12th 2024 

Changes:

• Unified grey colour scheme for disarm, red for issue, pulse red for theft on health dashboard and views for security devices.
• Added a check and updated display accordingly for remote server vs public internet in monitoring views.

v4.2.0

March 11th 2024 

New Features:

• Disarmed / Active theft devices now show a red security state in the list view.
• Disarmed devices now show the disarm state in the Health Dashboard.
  
• Activity Log can now be pinned and scaled in the view.  New data is also updated Live in the log. This will be much more useful when testing, monitoring, or debugging.
• Hercules AI now dynamically reports the wait time before intervention.
• (Beta) New Auto Healing added for Remote Monitor Alarms.

Bug Fixes:

• Sorting issues on Signal Strength / Bars / RSSI
• Theft alarms triggered before device activations are now ignored in health.
• CSS fix on settings drop down. (Also changed form 32 to 16 options in routing settings)
• Fixed Help widget content filter and RMS Setup guide links.
• (Beta) Health dashboard view update for Remote Monitor states

v4.1.5

February 14th 2024 

Bug Fixes:

• Disarm schedule timeout options fixed.

Optimization:

• Remove old ui tracking code references for beta testers

v4.1.4

February 12th 2024 

Bug Fixes:

• Do not show device in Theft state if currently not in use.

New Features:

• New “Remote Monitor” Alarm.  This alarm is part of the new monitoring features currently in development.  This allows monitoring of the public internet or application servers.
  
• New schedule options for Disarming.  Now when disarming you have the option of setting up a schedule for specific times and repeats.  For example a customer can now set a Hercules Shield or Protector to disarm every day at 7 AM and rearm at 7 PM.  Disarming has the added benefit of disabling an attached Siren.  This also has the added benefit of being unique per device vs notification schedules only able to mute notifications per group.
       

v4.1.3

February 6th 2024 

Bug Fixes:

• Save phone number in E164 format when enabling MFA.
• Remove blue outlines when selecting components in the health dashboard

New Features:

• Swapping Hercules devices in ATMs with RMS previously enabled will now auto enable RMS when Terminal ID migration is detected.   This will negate the requirement of re-enabling RMS during device swaps.
• Additional RMS Health States added to help identify configuration issues:
  

  405 - RMS Set to Inbound Only	This ATM’s RMS configuration allows only inbound connections. Disable this setting to allow  RMS Jobs.
  406 - Accept Connections Disabled	RMS Jobs cannot be sent to this ATM as its “Accept Connections” setting is disabled. Enable connections to allow RMS Jobs.
  407 - Default RMS Password In Use	The ATM is still using the default RMS password. Update the password at the ATM to allow  RMS Jobs.

  These will now show in the RMS Panel if detected.

v4.1.2

January 16th 2024 

Bug Fixes:

• Minor display bug fixes on transaction server and public internet placements.

v4.1.0

January 7th 2024 

This is a significant release with a lot of new integrations for advanced monitoring.

Bug Fixes:

• Force Power off is not detected if Hercules is restarted.  Use override to see if it is currently off in addition to available.
• User Admin:  Fix issue where disabling email alerts would not work when email not validated.
• Additional Universal Kiosk support

New Features:

• New Switch / Monitor mode: This new mode uses the Hercules as a monitor instead of a router for connectivity.  We are monitoring the connections from the “Thing”  to the “Router” and “Application Server/Internet”.  By monitoring these connections with PING, ARP, and Traffic levels we can determine if these devices are in a bad state.  If they are, we can then remotely reboot them with Hercules AI auto-healing.  This is only on a couple test devices at the moment for a client project.
• New Theft Health State:  Now when a device has a Theft Alarm they will be placed in a Theft Health State.  This health state is much more prominent and is raised to the top of the device list & health status.  The shield icon also pulses red to draw attention. Once the device has Power again, No Movement, and No Tilt it will automatically recover from this Health state.  This can also be recovered by resolving the incident or disarming the device.
• New animations / highlights for restarts:  When restarting is occurring you will now see a visual indicator on the health dashboard.  When the restart is in forced power off mode you will also see it in a red state.
• New Remote Monitor Failed state:  This state is used to determine connectivity to a remote application server if defined or the internet.  New feature still in development, only available in monitoring mode at the moment.
• Contact Only user types can now select the entire Default Group to allow for easier alerting on entire fleets.