Hercules Open Platform
Hyosung Configuration Guide
Please contact our support team to start the initial setup and to have them guide you through any steps you may need help with.
1-800-561-8880 - Press Option 1 for support
Setting up an ATM on the Hercules Open Platform is a five step process.
- Add the Terminal in the Hercules Portal. (Call DPL Support to do this step)
- Configure the ATM to route transactions through DPL.
- Enable RMS on the Hercules Portal.
- Configure the ATM for RMS with DPL.
- Validate the setup.
Step 1 - Add the Terminal in the Hercules Portal
Call DPL Support to do this step.
Step 2 - Configure the ATM to route transactions through DPL
Note: If using a wireless device it must have public internet access!
Note: ATMs on the Open Hercules Platform must be configured for TLS/SSL transactions. Please ensure you have the correct TLS/SSL root certificate file installed on the ATM. All ATMs configured for a wired connection should already have TLS/SSL enabled and the certificate installed.
If you do not have a valid SSL/TLS certificate, follow the steps for Installation of Root Certificate Files, if you otherwise already have a valid certificate you can jump ahead to Change Communication Type step.
- Installation of Root Certificate Files (rootcert.pem)
You can get the Root Cert from the Hercules Portal under the Guides & Downloads section.
The rootcert.pem file is used to supplement the list of certificates already installed on your Hyosung
ATM. The supplemental certificates are trusted chains used by payment processors that are not always
preinstalled on ATMs. These will allow certificate validation to be enabled on the ATM for enhanced
protection against logical attacks.
A) Download the DPL rootcert.pem file (or the certificate chain indicated by your payment
processor) and install it on a USB drive or SD card that is 2GB or less in size. It should appear
as depicted below.
NOTE: The 2GB drive size is a requirement for GenMega ATMs. They can have trouble accessing drives
larger than 2GB. WARNING: This is important, if you don't have one, purchase a 2GB drive
B) Plug the USB drive (or SD card) into the appropriate port on your Hyosung's control board (the
green USB drive in our example). The Hyosung MoneyMax MX2600SE ports are as seen below.
USB is on the right when viewing the ATM from behind.
C) To install the new rootcert.pem navigate to the TCP/IP Type screen using the path listed below
and press the Download Cert. From USB button.
NOTE: If you encounter an error at this stage, you either misnamed the rootcert.pem file or your USB
drive or SD card is not 2GB or less and FAT formatted (see previous steps).
Once this is complete you should see an Operation Success displayed on screen.
1) Change Communication Type: From the Operator Function screen (Main Menu) choose:
-
- Customer Setup
- Select Processor
- Message Format
- Choose: Standard 1, or Standard 3 (per your processor)
- Press Cancel to Return
- Communication
- Choose: TCP/IP
- Press Cancel to Return
- TCP/IP Type
- Type: Standard
- SSL/TLS: Enabled
- Version up to TLS V1.2
- SSL/TLS CERT.: Enabled
2) Configure Host IP: From the Operation Function screen (Main Menu) choose:
1. Host Setup
2. Host IP Address
- Host IP Address #1: tls1.dplwireless.com
- Host Port #1: (see processor port chart below)
- Host IP Address #2: tls2.dplwireless.com
- Host Port #2: (see processor port chart below)
Processor | Port |
ASAI/DataStream | 8060 |
ASAI/DataStream - EMV | 8061 |
Cardtronics | 8070 |
Columbus Data | 8020 |
DirectCash ATM - Dial | 8040 |
DirectCash ATM - IP | 8041 |
DNS (MoneyTree) | 8130 |
EFX - World Access Corp | 8050 |
FirstISO (CashDepot) | 8030 |
Global Processing (GPCC) | 8120 |
MBE | 8110 |
NRT | 8012 |
Online-Data | 8100 |
PAI (FIS/Metavante) | 8080 |
PAI (FIS/Metavante) - eFunds | 8081 |
Switch Commerce | 8090 |
TNS - IP | 8010 |
TNS - Dial | 8011 |
3. Perform a Key Download to register the Terminal ID with DPL
If the key download is successful you will then see the a Serial number in the health panel in the Hercules Portal reflect the public connection.
Step 3 - Enable RMS on the Hercules Portal
- Select the Terminal in the devices list.
- Select the RMS tab from the top menu navigation then select the “RMS Enabled” toggle.
- Select Hyosung Open from the ATM Type dropdown menu then select “Enable Hercules RMS”.
- After enabling Hercules RMS in the Hercules Portal, you'll see configuration information for programming the ATM. You will need this information when you program the ATM for Hercules RMS.
Step 4 - Configure the ATM for RMS with DPL
Note: ATMs must be configured for TLS/SSL to work!
*Models 1500/1800 Standard embedded (phone line) are not supported with RMS.
- Ensure the ATM has successfully performed a test transaction before proceeding. The ATM should be showing a good connection in the main Device Health panel.
- Enter the OPERATION PROGRAM section on the Hyosung Terminal.
- Select HOST SETUP to navigate to the RMS section.
- Select REMOTE MONITOR.
- Select RMS EN/DISABLE to enable RMS RECEIVE.
- Select ATM LISTENING PORT then set the Port to 5555 if not already set.
- Return to the REMOTE MONITOR menu.
- Select CHANGE RMS PASSWORD and enter the RMS Password provided in the Hercules portal as described in step 3 of the Enable RMS on the Hercules Portal section above.
Note: Every terminal will have a unique password.
- Press OK to return to the REMOTE MONITOR menu and select RMS STATUS SEND EN/DISABLE.
- Press STATUS SEND EN/DISABLE to ENABLE STATUS SEND.
- Press URL EN/DISABLE to ENABLE URL.
- Press TLS to ENABLE TLS.
- Set INTERVAL (HOUR) to between 1-4 hrs. This is how often the ATM calls in to check if there are any pending tasks. We recommend 1 for higher volume machines and 4 for standard machines.
- Set the LISTENING PORT to 9998 if not already set.
- Set the ADDRESS to orms.dplwireless.com.
- Return to the RMS STATUS SEND screen and Press CONNECTION TEST to perform a test call.
When the test succeeds you will see a “OPERATION SUCCESSFUL!“ message on the screen. The ATM is now registered with the Hercules Open Platform.
On the Hercules portal you will then see that it is waiting for Password validation. Perform another Connection Test to finish password validation. Return to the Welcome screen of the ATM and wait approx. 1-2 minutes while the ATM verifies the RMS password. You should see RMS in progress in your screen come and go about 2-3 times.
Note: Older Hyosung models may not have a Test Connection button available. In these scenarios the test connection is performed after entering the RMS Address. If you received a “OPERATION SUCCESSFUL!” message after entering the RMS Address it has performed the test call. You can enter and accept the address again to perform the second test.
Note: With newer versions of Hyosung software you perform the connection test by pressing the blank key on the pin pad.
Step 5 - Validate the setup
Hercules RMS Configuration Status Check in the Hercules Portal
- Return to the RMS Configuration section of the Hercules Portal and confirm that the Hercules RMS status is stating RMS Good, indicating a successful configuration.
- Test one of the RMS features to ensure everything is working.
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