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To enable SMS text or email alerts complete the following steps:
Click the “User Admin” icon from the menu navigation on the left. This will automatically bring you to the “My Account” tab.
Enter the email address you would like alerts sent to in the “Email” field
Enter the mobile telephone number you would like alerts sent to in the “SMS Number” field
Click the slider to right of "Email Alerts On" to enable email alerts.
Click the slider to right of "SMS Alerts On" to enable text alerts.
Click the “Apply” button to apply the changes.
Note: To verify the changes have been applied, click the “Send Test Alert” button and confirm the test alert is received at the email and mobile number entered.
By default Hercules modems send alerts for:
- Power Up - triggered when the Hercules modems powers up. This typically occurs after a power interruption (e.g. power outage or physically disconnected from the power source).
- Inactivity - triggered (by default) when Hercules modems fail to communicate with DPL’s data centers’ for over an hour. This can occur during extended power or cellular carrier outages. Inactivity threshold can be customized. To learn more read “How to modify the inactivity alert threshold for a Hercules modem in the portal” by clicking here.
- Reactivity - triggered when Hercules modems resumed communicate with DPL’s data centers’ after having been in an inactive state.
If you use our Hercules Shield or Protector GPS accessory by default you will also receive alerts for:
- GPS movement
- Tilting and vibration
- Door open events
- Power cuts