Contact us 24/7 by calling 1-800-561-880. For billing related inquiries you can also email firstname.lastname@example.org.
How are Monthly Invoices Sent?
Invoices are sent via email on the 15th of each month. For customers setup with credit card or EFT/ACH, payments are processed immediately after invoicing.
Monthly service fee billing periods are from the first day of the month to the last day of the month and are billed/processed on the 15th of the following month. For example, services from March 1 to March 31 will be billed on April 15.
Prorations come into play when a customer receives service for only part of the billing cycle. There are several cases where this can occur. Hercules modems activated, deactivated, suspended or unsuspended part way through a billing period will be billed at a prorated amount.
Suspended Partway Through a Billing Cycle:
Activated Partway Through a Billing Cycle:
NOTE: Activation, deactivation, suspend, and unsuspend requests can be made to the DPL support department.
Making a Payment or Updating Payment Information
To make a payment or update your payment information please call our accounting department at 1-800-561-8880. Please do NOT send credit card information by email.
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