The monthly service fee for suspended Hercules modems varies by technology type.
- 3G, 4G and LTE Hercules wireless modems - $5/month
- CMDA Hercules wireless modems - $7/month
The cost to unsuspend a Hercules modem is $9 per modem.
Hercules modem billing periods are from the first to the end of each month and are billed/processed on the 15th of the following month. Hercules modems suspended or unsuspended part way through a billing period will be billed at a prorated amount.
Suspending a Hercules wireless modem temporarily lowers the monthly service fee until it is unsuspended. While the Hercules is suspended, the modem will not be able to process transactions or generate alarms. There is no limit to the length of time a Hercules modem can be suspended for. Hercules modems that are not or are no longer under a wireless service agreement are eligible to be temporarily suspended.