Hercules RMS Hyosung Configuration Guide

Hercules Portal Configuration

1. Select the Devices icon from the left hand navigation and select the ATM you want to enable RMS on from the device list. 

2. Select the RMS tab from the top menu navigation then select the “RMS Enabled” toggle. 

3. Select Hyosung from the ATM Type dropdown menu that appears in the subsequent dialogue box then select “Enable RMS”.

 *Older CDMA/2G Devices that use RMS may incur additional fees based on their billing plan. Contact your sales rep for more information.

4. After enabling Hercules RMS in the Hercules Portal, you'll see configuration information for programming the ATM. You will need this information when you program the ATM for Hercules RMS.

ATM Configuration

Models 1500/1800 Standard Embedded

Modem 1500/1800 Standard embedded (phone line) are NOT supported with RMS.

Software Versions

Hyosung ATMs should be on version 06.02.03 or higher. Hyosung recommends this version or higher for enhanced security and stability with RMS and general transactions.

Models Using Windows 10 

To enter the Operator Function menu:

1. Put the ATM in "Supervisor Mode" by toggling on the physical switch located inside the top rear of the ATM

Note: Toggling the physical switch on blocks inbound communication.

2. Enter the password to get into the Operator Function menu.

3. Complete the Configuration Steps listed below then toggle off the physical switch.

Note: If the physical switch is not toggled off, Health Checks will still be successful but RMS calls will fail because inbound communication will remain blocked.

Replacing a Hercules Modem

If replacing a Hercules modem in an ATM that is already configured for Hercules RMS you must perform the following steps:

• Install the new Hercules modem
• Perform a Test Transaction (or Download Keys etc.)
• Enable RMS again by selecting Retry Connection in the Hercules Portal
• Perform an RMS Connection Test

Configuration Steps:

1. Perform a test transaction (bad pin, balance inquiry, other) to associate an ATM Terminal ID to the Hercules modem.
   
   
2. Enter the OPERATION PROGRAM section on the Hyosung Terminal.
   
   
3. Select HOST SETUP to navigate to the RMS section.

4. Select REMOTE MONITOR.

5. Select RMS EN/DISABLE  to enable RMS RECEIVE.

6. Select ATM LISTENING PORT then set the Port to 5555 if not already set.

7. Return to the REMOTE MONITOR menu.

8. Select CHANGE RMS PASSWORD and enter the RMS Password provided in the Hercules portal as described in Step 6 of the Hercules Portal Configuration section above.

9. Press OK to return to the REMOTE MONITOR menu and select RMS STATUS SEND EN/DISABLE.

10. Press STATUS SEND EN/DISABLE to enable STATUS SEND.

12. Set the LISTENING PORT to 9999 if not already set. 
    
    
13. Set the ADDRESS to 192.168.0.53.
    
    
14. Return to the RMS STATUS SEND screen and Press CONNECTION TEST to perform a test call.

13. When the test succeeds you will see a “OPERATION SUCCESSFUL!“ message on the screen. The ATM is now registered with Hercules RMS.

Note: Older Hyosung models may not have a Test Connection button available. In these scenarios the test connection is performed after entering the RMS Address. If you received a “OPERATION SUCCESSFUL!” message after entering the RMS Address  you do not need to perform a Test Connection.

14. Back out of the Operator menu so that the RMS system can connect.

Note: Newer versions of Hyosung software will have a TLS option that needs to be disabled.  You also perform the connection text by pressing the black key on the pin pad.

Hercules RMS Configuration Status Check in the Hercules Portal 

1. Return to the RMS Configuration section of the Hercules Portal and confirm that the Hercules RMS status is stating RMS Good, indicating a successful configuration. 

Configuration Statuses
Icon	Status	Action Required	Notes
	Hercules RMS Good	None	Hercules RMS connected Fetching data properly
	Configuring Hercules RMS ~30sec.	None	Enabling Hercules RMS  (Approx. 30 seconds)
	Waiting for "CONNECTION TEST" from ATM	None	Hercules RMS waiting to receive ATM RMS test message
	Verifying Password - Please Wait	None	Attempting to connect to ATM with password
	Password Verification Retry Pending ~1min	None	Initial attempt to connect failed. Will retry every minute up to 5 times. Make sure the ATM is not in the operator menu
	Retrying Password Verification	None	Retrying connection to ATM with Password
	Hercules RMS Issue	Manually fetch journal and params or wait for next window.	ATM was not reachable when requesting data (transaction or connection).
	Password Verification Failed	Verify/Re-enter Password Ensure Hercules is Connected Select Retry Connection in RMS Configuration section of Hercules Portal	Password may have been entered incorrectly or Hercules disconnected
	Connection Timeout	Configure ATM Select Retry Connection in RMS Configuration section of Hercules Portal	RMS test message not received within 24hrs of enabling Hercules RMS
	Failed to Connect	Perform Test Transaction on ATM Confirm ATM RMS Settings Resend RMS Test Message Select Retry Connection in RMS Configuration section of Hercules Portal	No ATM Terminal ID or ATM misconfiguration