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Setting up Hercules RMS is a three step process. The first step is done in the Hercules portal, the second step requires programming at the ATM, and the third step is verification of the setup. The following sections detail the process for Triton ATMs.
Note: Once Hercule RMS is configured correctly, we strongly recommend configuring ATMs for Insights as well. Doing so will ensure you experience the full benefits of the Hercules platform.
Hercules Portal Configuration
- Select the Devices icon from the left hand navigation and select the ATM you want to enable RMS on from the device list.
- Select the RMS tab from the top menu navigation then select the “RMS Enabled” toggle.
- Select Triton from the ATM Type dropdown menu that appears in the subsequent dialogue box then select “Enable RMS”.
*Older CDMA/2G Devices that use RMS may incur additional fees based on their billing plan. Contact your sales rep for more information.
- After enabling Hercules RMS in the Hercules Portal, you'll see configuration information for programming the ATM. You will need this information when you program the ATM for Hercules RMS.
Triton ATM Configuration
Supported Triton models:
Note: If replacing a Hercules modem in an ATM that is already configured for Hercules RMS you must perform the following steps:
- Install the new Hercules modem
- Perform a Test Transaction (or Download Keys etc.)
- Enable RMS again by selecting Retry Connection in the Hercules Portal
- Perform an RMS Connection Test
- Perform a test transaction (bad pin, balance inquiry, other) to associate an ATM Terminal ID to the Hercules modem.
- Login to your ATM’s Management Functions Console.
- Select 6 Terminal Configuration.
- Then select 0 More Options.
- Then select 4 Triton Connect.
- You are now in the RMS Section. Select 1 Communication.
- Select 1 Primary Host Address
- Enter the RMS Host IP and RMS Host Port from the Hercules Portal as detailed in Step 6 within the Hercules Portal Configuration section above, then select Enter and Return which will return you to the Triton Connect Screen.
- Select 4 Enable Triton Connect to be show a checkmark.
- Select 0 Enter New Access Code.
- Enter the RMS Password from the Hercules Portal as described in Step 6 within the Hercules Portal Configuration section above. Press Enter when you are finished.
Note: Older Triton ATMs need to have “Enable Scheduled Journal Calls” and “Enable Call Back” in order to send.
Hercules RMS Configuration Status Check in the Hercules Portal
- Return to the RMS Configuration section of the Hercules Portal and confirm that the Hercules RMS status is stating RMS Good, indicating a successful configuration.
Configuration Statuses |
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Icon |
Status |
Action Required |
Notes |
|
Hercules RMS Good |
None |
Hercules RMS connected |
|
Configuring Hercules RMS ~30sec |
None |
Enabling Hercules RMS |
|
Waiting for ATM to be configured |
None |
Hercules RMS waiting for ATM to be configured |
|
Verifying Password - Please Wait |
None |
Attempting to connect to ATM with password |
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Password Verification Retry Pending ~1min |
None |
Initial attempt to connect failed. Will retry every minute up to 5 times. Make sure the ATM is not in the operator menu |
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Retrying Password Verification |
None |
Retrying connection to ATM with Password |
|
Hercules RMS Issue |
Manually fetch journal and params or wait for next window |
ATM was not reachable when requesting data (transaction or connection) |
|
Password Verification Failed |
|
Password may have been entered incorrectly or Hercules disconnected |
|
Connection Timeout |
|
RMS Test message not received within 24hrs of enabling Hercules RMS |
|
Failed to Connect |
|
No ATM Terminal ID or ATM misconfiguration |
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