Hercules RMS Triton Configuration Guide

1. Select the Devices icon from the left hand navigation and select the ATM you want to enable RMS on from the device list. 

2. Select the RMS tab from the top menu navigation then select the “RMS Enabled” toggle.

3. Select Triton from the ATM Type dropdown menu that appears in the subsequent dialogue box then select “Enable RMS”.

*Older CDMA/2G Devices that use RMS may incur additional fees based on their billing plan. Contact your sales rep for more information.

4. After enabling Hercules RMS in the Hercules Portal, you'll see configuration information for programming the ATM. You will need this information when you program the ATM for Hercules RMS.

Triton ATM Configuration

Supported Triton models:

Note: If replacing a Hercules modem in an ATM that is already configured for Hercules RMS you must perform the following steps:

• Install the new Hercules modem
• Perform a Test Transaction (or Download Keys etc.)
• Enable RMS again by selecting Retry Connection in the Hercules Portal
• Perform an RMS Connection Test

1. Perform a test transaction (bad pin, balance inquiry, other) to associate an ATM Terminal ID to the Hercules modem.
   
2. Login to your ATM’s Management Functions Console. 

3. Select 6 Terminal Configuration.

4. Then select 0 More Options.

5. Then select 4 Triton Connect.

6. You are now in the RMS Section. Select 1 Communication.

7. Select 1 Primary Host Address 

8. Enter the RMS Host IP and RMS Host Port from the Hercules Portal as detailed in Step 6 within the Hercules Portal Configuration section above, then select Enter and Return which will return you to the Triton Connect Screen.

9. Select 4 Enable Triton Connect to be show a checkmark.

10. Select 0 Enter New Access Code. 

11. Enter the RMS Password from the Hercules Portal as described in Step 6 within the Hercules Portal Configuration section above. Press Enter when you are finished. 

Note: Older Triton ATMs need to have “Enable Scheduled Journal Calls” and “Enable Call Back” in order to send.

Hercules RMS Configuration Status Check in the Hercules Portal

1. Return to the RMS Configuration section of the Hercules Portal and confirm that the Hercules RMS status is stating RMS Good, indicating a successful configuration.  

Configuration Statuses
Icon	Status	Action Required	Notes
	Hercules RMS Good	None	Hercules RMS connected Fetching data properly
	Configuring Hercules RMS ~30sec	None	Enabling Hercules RMS (Approx. 30 seconds)
	Waiting for ATM to be configured	None	Hercules RMS waiting for ATM to be configured
	Verifying Password - Please Wait	None	Attempting to connect to ATM with password
	Password Verification Retry Pending ~1min	None	Initial attempt to connect failed. Will retry every minute up to 5 times. Make sure the ATM is not in the operator menu
	Retrying Password Verification	None	Retrying connection to ATM with Password
	Hercules RMS Issue	Manually fetch journal and params or wait for next window	ATM was not reachable when requesting data (transaction or connection)
	Password Verification Failed	Verify/Re-enter Password Ensure Hercules is Connected Select Retry Connection in RMS Configuration section of Hercules Portal	Password may have been entered incorrectly or Hercules disconnected
	Connection Timeout	Configure ATM Select Retry Connection in RMS Configuration section of Hercules Portal	RMS Test message not received within 24hrs of enabling Hercules RMS
	Failed to Connect	Perform Test Transaction on ATM Confirm ATM RMS Settings Resend RMS Test Message Select Retry Connection in RMS Configuration section of Hercules Portal	No ATM Terminal ID or ATM misconfiguration