Hercules Shield Installation Guide – DPL

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Equipment Supplied

ATM Configuration

Before You Begin

Charging

Charge the Hercules Shield for a minimum of 12 hours prior to installation to ensure the internal battery is fully charged (recommended). Otherwise the internal battery will be fully charged within 12 hours of installation assuming there are no power interruptions during this time.

Note: When not in use, charge for a minimum of 12 hours every six-months.

Hercules Portal Login

Ensure you or a member of your team has a login to the Hercules Portal (https://hercules.dplwireless.com). Portal access is required to configure and receive alerts from the Hercules Shield. For instructions on how to add team members to your Hercules Portal account and on how to properly configure SMS text and email alert settings, please contact DPL’s support team.

Activation

Activate the Hercules Shield (if not pre activated) a minimum of two-days before installation either by self-activating in the Hercules Portal or by contacting DPL’s support team.

Note: Activation delays of 12 hours or longer can happen at the cellular carriers. DPL is not responsible for these delays. As a best practice, and to ensure technician time isn’t wasted, we recommend activating your modem 2 days prior to installation.

Be prepared to provide the following information:

Company name
Email address
Hercules Shield serial number
Transaction processor^*
Message format to be used†

Note: For instructions on how to self activate the Hercules Shield please contact DPL’s support team.

^*If the ATM is new to you, contact your transaction processor to set it up. †Message format supplied by transaction processor.

To experience the full benefits of the Hercules platform, we strongly recommend performing the following actions once installation is complete.

Note: Customers onboarded before September 1st, 2022 may need to enable Hercules AI to experience the full benefits of the Hercules Platform.

Installation

Mount & Connect the Antennas

Step 1

Mount the MAIN and AUX cellular antennas a minimum of 4” apart, in a covert/discreet location near the top of the ATM.

Position the MAIN cellular antenna, closest to the power port (pictured above), in the most ideal position and ensure both the MAIN and AUX antennas are mounted vertically with the tops of the antennas pointing upward.

Note: The SMA connectors center pin on the cellular antenna cables are male.

Step 2

Mount the WiFi antenna a minimum of 4” away from the MAIN and AUX cellular antennas, in a covert/discreet location near the top of the ATM.

Note: The WiFi antenna is used for location triangulation only when GPS is unavailable NOT to provide network access. The RP-SMA connector center of the WiFi antenna cable is female.

Step 3

Mount the GPS antenna, ensuring it is a minimum of 4” away from the MAIN, AUX, and WiFi antennas.

Ensure the top of the GPS antenna, which features the word “GLONASS” is facing upward towards the sky.

Note: If unable to mount GPS antenna to a metal surface using its magnetic mount, use the adhesive strip (provided), first cleaning the area with the alcohol cleaning pad (provided).

For optimal signal strength, mount the antennas free of metal enclosures and away from any electronics or other metallic objects that may cause signal interference.

Step 4

Feed each of the antenna cables through the media ports to the most secure location within the devices enclosure, where the Hercules Shield will be placed (recommended for security purposes).

Step 5

Connect the antennas to the Hercules Shield by screwing the connectors into the antenna jacks (hand tight).

Ethernet & Interface Cables

Step 1

Connect the ATM’s Ethernet cable to Ethernet Port #1 of the Hercules Shield.

Note: Ethernet Port #2 may be used for multi-service support (e.g. ad topper) or failover to Ethernet via the local area network (LAN) if available. If you plan on using Ethernet Port #2, please contact DPL’s support team to ensure it is a supported configuration.

Step 2

Connect the interface cable into the Hercules Shield interface
port and tighten the jack screws (hand tight).

Door Sensors

For ease of installation, the ends of the door switch cables and interface cable connectors are colour coded white and the door switch cables are labelled Door1 and Door2.

Step 1

Mount the sensor magnets to the swing side of the two doors to be monitored using the adhesive strips (provided).

Step 2

Mount the door sensor switch cables opposite the sensor magnets, using the adhesive strip (provided), 1/4” apart when the doors are closed (maximum 1/2” apart).

Step 3

Connect the door sensor switch cables to the door sensor cable connectors on the interface cable (see image below).

Note: Mounting the door sensor switch and sensor magnet more than a ½” apart may result in false door open alerts.

When powered on and the door sensors are less than a ½” apart, the door LED above the interface port on the front of the Hercules Shield will be green. When any door is open (or more than a ½” apart the door LED will be red and a door open alert will be triggered.

Note: The Hercules Shield supports up to (3) door sensors. Contact DPL to purchase a third door sensor if desired.

Vibration Sensor

For ease of installation the vibration sensor cable and the interface cable connector feature yellow shrink wrap at the ends.

Step 1

If not already applied, adhere the 2” x ½” Velcro adhesive strip to the flat side of the vibration sensor.

Step 2

Adhere the 2” x 2” Velcro adhesive strip to a vertical surface inside the ATM’s safe.

Step 3

Mount the vibration sensor to the vertical surface inside the ATM’s safe by connecting the Velcro on the sensor to the Velcro inside the ATM (connect the Velcro pieces you prepared in Steps 1 & 2).

Note: Vibration sensor orientation affects sensitivity. Test to verify.

Vertical = High Sensitivity

Horizontal = Medium Sensitivity

Upside Down = Low Sensitivity

Step 4

Connect the switch end of the vibration sensor cable into the vibration connector of the interface cable (yellow).

When connected and no vibration is detected the vibration LED will be green. When tilting or vibration is detected the vibration LED will be red.

Note: The vibration sensor must be installed for theft in progress alerts to be successfully triggered.

Connecting the AC Adapter

Step 1

Screw the Hercules Shield’s AC power adapter into the power port of the Hercules Shield (hand tight) and then plug the other end of the AC adapter into a power source (surge protector recommended).

Note: Do NOT plug the Hercules Shield into a backup battery power source (UPS). Doing so will prevent the power cut alert from being triggered.

Step 2

Verify the Hercules Shield is successfully powered on by observing whether the power LED is green.

Verify Connectivity

Step 1

Verify that the Hercules Shield has established a successful internet connection by observing that the DPL LED is green. Initially, the 4 cellular service LED’s will flash, indicating the device is attempting to establish a wireless internet connection. Once a wireless connection is established, the cellular service will display the signal strength level by illuminating some or all of the cellular service LED’s.

Note: The Hercules Shield only needs 1 out of 4 cellular service LED’s to be green in order to successfully maintain a wireless connection and process transactions. Once a wireless connection is established it may take a couple of minutes for the DPL and network LED’s to illuminate.

Secure the Hercules Shield

To prevent tampering, secure the Hercules Shield by placing it inside the ATM’s safe.

Test Functionality

Door Sensors

Step 1

Close the doors equipped with sensors and observe the door LEDs turn green in the Hercules Portal.

Step 2

Open the doors equipped with sensors and observe the door LEDs turn red in the Hercules Portal.

Step 3

Confirm that the door open alerts are received via the configured channels to the designated portal users.

Note: If the door LEDs are not green when the doors are closed, adjust the position of the door sensors until they are ¼” apart when the doors are closed (maximum ½” apart) and re-test.

Vibration Sensor

Step 1

Confirm that the vibration sensor is successfully connected by verifying that the vibration LED is green on the Hercules Shield modem or in the Hercules Portal.

Step 2

Shake or tilt the ATM to observe the vibration LED turn red.

Step 3

Confirm that the tilt alert is received via the configured channels to the designated portal users.

Power Cut Sensor

Step 1

Confirm the power LED is green on the Hercules Shield modem or in the Hercules Portal.

Step 2

Disconnect the Hercules Shield’s AC adapter from its power source and confirm that the power cut alert is received via the configured channels to the designated portal users.

Note: Triggering a tilt alert and power cut alert within 30 seconds of one another will trigger a theft in progress alert.

Powering Off the Hercules Shield

The Hercules Shield contains an internal battery. To preserve the life of the battery when not in use, ensure the Hercules Shield is completely powered off by completing the following steps.

Step 1

Unplug the Hercules Shield from its power source.

Step 2

Press and hold the reset button next to the interface port on the front of the Hercules Shield for ½ a second and then release.

Within 10 seconds, all of the LEDs will flash and the unit will power off.

If any of the LEDs remain on, repeat these steps.

Note: To turn the Hercules Shield back on, plug its AC adapter cable into a power source (surge protector recommended).

ATM Configuration

Configure the ATM using the settings below:

ATM

Enable DHCP (preferred)

Static Settings:
- - IP Address: 192.168.0.55
  - Subnet: 255.255.255.0
  - Gateway: 192.168.0.1
  - DNS: 192.168.0.1

Host

Disable URL
Host Address (1&2): 192.168.0.52
Host Port (1&2): 8000
Disable TLS^*
Disable Permanent TCP/IP

^*If TLS is desired, refer to TLS configuration guides located in the Downloads section of the Hercules Portal.

Note: For more detailed ATM manufacture specific non-TLS IP Terminal configuration settings click here.

RemoteManagementSoftware(RMS)(Optional)

Hercules Platform (Recommended)

For instructions on how to configure the Hercules Shield and your ATM to take advantage of the RMS features inside of the Hercules Portal, please contact DPL’s support team.

Insights

In order for ATM Insights to work in the Hercules portal, ATMs need to have an additional option checked on their messaging format options. ATM Insights allow you to see graphed current and past cash level data, forecast refill dates, and set custom alarm levels.

Standard 1 requires: Terminal Status Enabled
Standard 3 requires: Enable Status Monitor

Having these options enabled passes up additional cassette and ATM status data through transactions and health checks so DPL can display this information for you.

For manufacturer specific insights configuration instructions click here.

Recommended Next Steps

To experience the full benefits of the Hercules platform, we strongly recommend also performing the following actions once installation is complete.

Note: Customers onboarded before September 1st, 2022 may need to enable Hercules AI to experience the full benefits of the Hercules Platform.

Manufacturer RMS

For help configuring manufacturer RMS, please contact DPL’s support team.

S1 Siren Accessory (optional)

For instructions on how to install the S1 Siren with the Hercule Shield click here.

Restart Accessory (optional)

For ease of installation, the interface cable’s restart connector cable features a piece of red shrink wrap with the word “Restart” in black.

Step 1

Connect the Restart’s connector cable to the interface cable’s restart connector, matching red → red and black → black.

Note: Reversing the orientation will cause the restart command to fail and the Hercules Shield to restart instead of the intended device.

Step 2

Plug the Hercules Shield’s AC adapter cable into the white, unswitched outlet of the restart.

Step 3

Plug the ATM’s power cable into the black, switched outlet of the restart.

Step 4

Plug the male end of the Restart into a 120V AC power source.

Step 5

Test that the restart accessory has been successfully installed by sending a restart command to the ATM from the Hercules Portal.

Note: For information on how to remotely restart your ATM from the Hercules Portal, or for help with connecting a 2nd Restart accessory, please contact DPL’s support team.

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