Hercules AI requires data from the connected machines and the capability to restart or power them down to operate effectively. The more data Hercules AI receives, the more accurately it can assess the state of the connected machines and automatically address any issues.
The chart below illustrates the various Auto-Healing methods supported by Hercules AI, along with the necessary data and hardware requirements:
Auto-Healing Method | Uses Hercules RMS | Uses ATM Health Check | Restart Cable Required |
Hercules RMS | √ | x | can also be used |
Health Check | x | √ | √ |
Jackpot Suppression | √ | √ | √ |
Ping Monitor (coming soon) | x | x | √ |
Hercules RMS Auto-Healing: Monitors RMS status for fixable error codes. If an error persists for 10 minutes, Hercules AI attempts to restart the ATM. Requires Hercules RMS and "Out of Service" alarms enabled. A restart cable can also be used if the ATM is unresponsive.
Health Check Auto-Healing: Monitors ATM Health Check and Transaction data for specific fixable errors. If an error persists for 10 minutes, Hercules AI attempts to restart the ATM. Requires enabled health checks, a Restart cable, and "Out of Service" alarms enabled.
Jackpot Suppression: Disables ATM power during active Jackpotting, reactivating via SMS text notification, Incident panel, or Device Settings. Requires enabled health checks, a Restart cable, and "Potential Jackpot" alarms enabled.
Ping Monitor Auto-Healing (coming soon): Checks attached machines for valid pings. Restarts the machine if a good ping turns bad and data consumption drops. Requires a Restart cable and is compatible with all Ethernet-connected machines.
All of these settings can be enabled globally in the company settings page:
All of these settings can be enabled globally in the company settings page:
The following guides provide comprehensive instructions for configuring ATMs and installing restart cables to tailor them to the unique requirements of each Auto-Healing feature:
-
Hercules RMS
Hercules RMS Hyosung Configuration Guide
Hercules RMS GenMega Configuration Guide
Hercules RMS Triton Configuration Guide
-
ATM Health Checks
Configuring ATMs for Insights and Hercules AI
-
Restart Cable
Restart Quick Install Guide
Need Assistance?
Contact us 24/7 at 1-800-561-8880 for support.
Comments
0 comments
Article is closed for comments.