Hercules Shield Install Guide

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Contact us 24/7 at 1-800-561-8880 or email support@dplwireless.com

 

Equipment Supplied

           

                                   

 

ATM Configuration

 

 

Interface Cable Diagram

 

*Auxiliary Power and I/O for future use only.

 

Before You Begin

 

Charging

Charge the Hercules Shield for a minimum of 12 hours prior to installation to ensure the internal battery is fully charged (recommended). Otherwise the internal battery will be fully charged within 12 hours of installation assuming there are no power interruptions during this time.

 

Note: When not in use, charge for a minimum of 12 hours every six-months.

 

Hercules Portal Login

Ensure you or a member of your team has a login to the Hercules Portal (https://hercules.dplwireless.com). Portal access is required to configure and receive notifications from the Hercules Shield. For instructions on how to add team members to your Hercules Portal account and on how to properly configure SMS text and email notification settings, please contact DPL support.

 

Activation

Activate the Hercules Shield (if not pre activated) a minimum of two-days before installation either by activating it in the Hercules Portal or by contacting DPL’s support team.

 

Note: Activation delays of 12 hours or longer can happen at the cellular carriers. DPL is not responsible for these delays. As a best practice, and to ensure technician time isn’t wasted, we recommend activating your modem 2 days prior to installation.

 

Be prepared to provide the following information:

• Company name
• Email address
• Hercules Shield serial number
• End equipment type

 

Note: For instructions on how to activate the Hercules Shield in the Hercules Portal click here.

 

To experience the full benefits of the Hercules platform, we strongly recommend performing the following actions once installation is complete.

• Add new users and enable SMS text and email notifications
• Configure incident alarm schedules based on your preferences

Note: Customers onboarded before September 1st, 2022 may need to enable Hercules AI to experience the full benefits of the Hercules Platform.

 

Installation

 

Mount & Connect the Antennas

Step 1

Mount the MAIN, AUX, WIFI and GPS antennas a minimum of 4” apart, in a covert/discreet location near the top of the connected device.

 

Position the MAIN cellular antenna in the most ideal position and ensure both the MAIN and AUX antennas are mounted vertically with the tops of the antennas pointing upward.z

 

Ensure the top of the GPS antenna, which features the word “GLONASS” is facing upward towards the sky.

 

Note: The SMA connectors center pin on the cellular antenna cables are male. The WiFi antenna is used for location triangulation only when GPS is unavailable NOT to provide network access. The RP-SMA connector center of the WiFi antenna cable is female. If unable to mount GPS antenna to a metal surface using its magnetic mount, use the adhesive strip (provided), first cleaning the area with the alcohol cleaning pad (provided). For optimal signal strength, mount the antennas free of metal enclosures and away from any electronics or other metallic objects that may cause signal interference.

 

Step 2

Feed each of the antenna cables through the media ports to the most secure location within the connected devices enclosure, where the Hercules Shield will be placed (recommended for security purposes).

 

Step 3

Connect the antennas to the Hercules Shield by screwing the connectors into the antenna jacks (hand tight).

 

 

Ethernet & Interface Cables

Step 1

Insert the connected device’s Ethernet cable to Ethernet Port #1 of the Hercules Shield.

 

 

Note: Ethernet Port #2 may be used for multi-service support (e.g. ad topper) or failover to Ethernet via the local area network (LAN) if available. If you plan on using Ethernet Port #2, please contact DPL’s support team to ensure it is a supported configuration.

 

Step 2

Connect the interface cable into the Hercules Shield interface
port and tighten the jack screws (hand tight).

 

 

Door Sensors

For ease of installation, the ends of the door switch cables and interface cable connectors are colour coded white and the door switch cables are labelled Door1 and Door2.

 

Step 1

Mount the sensor magnets to the swing side of the two doors to be monitored using the adhesive strips (provided).

 

 

Step 2

Mount the door sensor switch cables opposite the sensor magnets, using the adhesive strip (provided), 1/4” apart when the doors are closed (maximum 1/2” apart).

 

 

Step 3

Connect the door sensor switch cables to the door sensor cable connectors on the interface cable (see image below).

 

Note: Mounting the door sensor switch and sensor magnet more than a ½” apart may result in false door open notifications.

 

When powered on and the door sensors are less than a ½” apart, the door LED above the interface port on the front of the Hercules Shield will be green. When any door is open (or more than a ½” apart the door LED will be red and a door open notifications will be triggered.

 

Note: The Hercules Shield supports up to (3) door sensors. Contact DPL to purchase a third door sensor if desired. 

 

Tilt/Vibration Sensor

For ease of installation the vibration sensor cable and the interface cable connector feature yellow shrink wrap at the ends.

 

Step 1

If not already applied, adhere the 2” x ½” Velcro adhesive strip to the flat side of the vibration sensor.

Step 2

Adhere the 2” x 2” Velcro adhesive strip to a vertical surface in a secure location within the connected device.

 

Step 3

Attach the vibration sensor to the 2" x 2" Velcro strip you adhered earlier inside the connected device.

 

 

Note: Vibration sensor orientation affects sensitivity. Test to verify.

 

Vertical = High Sensitivity Horizontal = Medium Sensitivity Upside Down = Low Sensitivity

 

Step 4

Connect the switch end of the vibration sensor cable into the vibration connector of the interface cable (yellow).

 

 

 

When connected and no vibration is detected the vibration LED will be green. When tilting or vibration is detected the vibration LED will be red.

 

Note: The vibration sensor must be installed for theft in progress notifications to be successfully triggered.

 

Connecting the AC Adapter

Step 1

Screw the Hercules Shield’s AC power adapter into the power port of the Hercules Shield (hand tight) and then plug the other end of the AC adapter into a power source (surge protector recommended).

 

Note: Do NOT plug the Hercules Shield into a backup battery power source (UPS). Doing so will prevent the power cut notification from being triggered.

 

Step 2

Verify the Hercules Shield is successfully powered on by observing whether the power LED is green.

 

 

Verify Connectivity

Step 1

Verify that the Hercules Shield has established a successful internet connection by observing that the DPL LED is green. Initially, the 4 cellular service LED’s will flash, indicating the device is attempting to establish a wireless internet connection. Once a wireless connection is established, the cellular service will display the signal strength level by illuminating some or all of the cellular service LED’s.

 

 

Note: The Hercules Shield only needs 1 out of 4 cellular service LED’s to be green in order to successfully maintain a wireless connection and process transactions. Once a wireless connection is established it may take a couple of minutes for the DPL and network LED’s to illuminate.

 

Secure the Hercules Shield

To prevent tampering, secure the Hercules Shield by placing it in a secure location within the connected device.

 

 

Test Functionality

Door Sensors

Step 1

Close the doors equipped with sensors and observe the door LEDs turn green in the Hercules Portal.

 

 

Step 2

Open the doors equipped with sensors and observe the door LEDs turn red in the Hercules Portal.

 

 

Step 3

Confirm that the door open notifications are received via the configured channels to the designated portal users.

 

Note: If the door LEDs are not green when the doors are closed, adjust the position of the door sensors until they are ¼” apart when the doors are closed (maximum ½” apart) and re-test.

 

Vibration Sensor

Step 1

Confirm that the vibration sensor is successfully connected by verifying that the vibration LED is green on the Hercules Shield modem or in the Hercules Portal.

 

 

Step 2

Shake or tilt the connected device to observe the vibration LED turn red.

 

 

Step 3

Confirm that the tilt notification is received via the configured channels to the designated portal users.

 

Power Cut Sensor

Step 1

Confirm the power LED is green on the Hercules Shield modem or in the Hercules Portal.

 

 

Step 2

Disconnect the Hercules Shield’s AC adapter from its power source and confirm that the power cut notification is received via the configured channels to the designated portal users.

 

 

Note: Triggering a tilt notification and power cut notification within 30 seconds of one another will trigger a theft in progress notification.

 

GPS Tracking

Step 1

Navigate to the Hercules Shield's Security tab and verify its GPS location is accurate on the Location Map.

 

 

If the GPS location is not accurate, select "Force Location" with the Actions section, then from the dialogue box that opens, choose whether you would like to Force the Location Update now or in the future and select "Yes". 

 

 

If the GPS location is still not accurate after forcing the location to update, contact DPL support.

 

Powering Off the Hercules Shield

The Hercules Shield contains an internal battery. To preserve the life of the battery when not in use, ensure the Hercules Shield is completely powered off by completing the following steps.

 

Step 1

Unplug the Hercules Shield from its power source.

 

Step 2

Press and hold the reset button next to the interface port on the front of the Hercules Shield for ½ a second and then release.

 

Within 10 seconds, all of the LEDs will flash and the unit will power off.

 

If any of the LEDs remain on, repeat these steps.

 

Note: To turn the Hercules Shield back on, plug its AC adapter cable into a power source (surge protector recommended).

 

Configuration

TCP/IP

• Enable DHCP and confirm addressing matches below:

IP Address:	192.168.0.55
Subnet:	255.255.255.0
Gateway:	192.168.0.1
DNS:	192.168.0.1

 

 

End Equipment Specific Configuration Guides (click to view)

• ATM

 

Recommended Next Steps

To experience the full benefits of the Hercules platform, we strongly recommend also performing the following actions once installation is complete.

• Add new users and enable SMS text and email notifications
• Configure incident alarm schedules based on your preferences

Note: Customers onboarded before September 1st, 2022 may need to enable Hercules AI to experience the full benefits of the Hercules Platform.

 

 

S1 Siren Accessory (optional)

For instructions on how to install the S1 Siren with the Hercule Shield click here.

 

 

Restart Accessory (optional)

For ease of installation, the interface cable’s restart connector cable features a piece of red shrink wrap with the word “Restart” in black. 

 

Step 1

Connect the Restart’s connector cable to the interface cable’s restart connector, matching red → red and black → black.

Note: Reversing the orientation will cause the restart command to fail and the Hercules Shield to restart instead of the intended device.

 

Step 2

Plug the Hercules Shield’s AC adapter cable into the white, unswitched outlet of the restart.

 

Step 3

Plug the connected device's power cable into the black, switched outlet of the restart.

 

Step 4

Plug the male end of the Restart into a 120V AC power source.

 

Step 5

Test that the restart accessory has been successfully installed by sending a restart command to the connected device from the Hercules Portal.

 

Note: For information on how to remotely restart your connected device from the Hercules Portal, or for help with connecting a 2nd Restart accessory, please contact DPL’s support team.

 

FCC Statement

Antenna Placement: Place antenna so a minimum of 8 inches is maintained between it and any person to limit RF exposure to within FCC guidelines. Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with these instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: (1) Re-orient or relocate the antenna, (2) Increase the separation between the equipment and the receiver, (3) Connect the equipment into an outlet or a circuit different from that to which the receiver is connected, and (4) Consult DPL or an experienced radio/TV technician for help.

 

Warning

Changes or modifications not expressly approved by DPL could void the user’s authority to operate the equipment.

 

Declaration

This equipment contains a radio module Gemalto ELS61-US or Gemalto ELS31-V. Refer to product label for FCC / ICAN numbers.

 

Electronic Devices

Most modern electronic equipment is shielded from radio frequency (RF) signals. However certain electronic equipment may not be shielded against the RF signals from the Hercules (LTE/HSPA) wireless modem. This should be considered before installing in sensitive areas such as Medical Facilities and facilities that ban the use of Digital Cellular Phones.

 

Trademarks and Copyright

Hercules/Hercules+ is a trademark of DPL. All rights to this publication are reserved. No part of this publication may be copied, reproduced, transmitted or stored in any form or by any means (including electronic, mechanical, photocopying, recording, or otherwise) without prior written permission from DPL.

 

Disclaimer

While all reasonable care has been taken to ensure that the description, opinions and text are accurate and workable, DPL does not accept any legal responsibility or liability to any person, organization or other entity for any direct loss, consequential loss or damage, however caused, that may be suffered as a result of the use of this publication or equipment.

 

Specifications

To view product specifications click here.