Hercules Duo Install Guide

Need Assistance?
Contact us 24/7 at 1-800-561-8880 or email support@dplwireless.com.

Equipment Supplied

If any of the above items are missing please contact DPL.

Before You Begin

Activation

Activate the Hercules Duo (if not pre activated) a minimum of two-days before installation either by activating it in the Hercules Portal or by contacting DPL’s support team.

Note: Activation delays of 12 hours or longer can happen at the cellular carriers. DPL is not responsible for these delays. As a best practice, and to ensure technician time isn’t wasted, we recommend activating your modem 2 days prior to installation.

Be prepared to provide the following information:

• Company name
• Email address
• Hercules Duo serial number
• End equipment type

Note: For instructions on how to activate the Hercules Duo in the Hercules Portal click here.

To experience the full benefits of the Hercules platform, we strongly recommend performing the following actions once installation is complete.

• Add new users and enable SMS text and email notifications
• Configure incident alarm schedules based on your preferences

Note: Customers onboarded before September 1st, 2022 may need to enable Hercules AI to experience the full benefits of the Hercules Platform.

Installation

Mount & Connect the Antennas

Step 1

Mount the MAIN and AUX cellular antennas a minimum of 4” apart, in a covert/discreet location near the top of the connected device.

Position the MAIN cellular antenna in the most ideal position and ensure both the MAIN and AUX antennas are mounted vertically with the tops of the antennas pointing upward.

Note: For optimal signal strength, mount the antennas free of metal enclosures and away from any electronics or other metallic objects that may cause signal interference.

Step 2

Feed the antenna cables through the media ports to the most secure location within the connected devices enclosure, where the Hercules Duo will be placed (recommended for security purposes).

Step 3

Connect the MAIN and AUX antennas to the Hercules Duo by screwing the connectors into the antenna jacks (hand tight).

Ethernet Cable

Step 1

Connect the Ethernet cable (supplied) to connected device and insert the other end into Ethernet Port #1 of the Hercules Duo.

Note: Ethernet Port #2 may be used for multi-service support (e.g. ad topper) or failover to Ethernet via the local area network (LAN) if available. If you plan on using Ethernet Port #2, please contact DPL’s support team to ensure it is a supported configuration.

Connecting the AC Adapter

Step 1

Screw the Hercules Duo’s AC adapter into the power port of the Hercules Duo (hand tight) and then plug the other end of the AC adapter into a power source (surge protector or UPS recommended).

Step 2

Verify the Hercules Duo is successfully powered on by observing whether the power LED is green.

Verify Connectivity

Step 1

Verify that the Hercules Duo has established a successful internet connection by observing that the DPL LED is green. Initially, the 4 cellular service LED’s will flash, indicating the device is attempting to establish a wireless internet connection. Once a wireless connection is established, the cellular service will display the signal strength level by illuminating some or all of the cellular service LED’s.

Note: The Hercules Duo only needs 1 out of 4 cellular service LEDs to be green in order to successfully maintain a wireless connection and process transactions. Once a wireless connection is established it may take a couple of minutes for the DPL and network LEDs to illuminate.

Secure the Hercules Duo

To prevent tampering, secure the Hercules by placing it in a secure location within the connected device.

Configuration

TCP/IP

• Enable DHCP and confirm addressing matches below:

End Equipment Specific Configuration Guides (click to view)

• ATM

Recommended Next Steps

To experience the full benefits of the Hercules platform, we strongly recommend also performing the following actions once installation is complete.

• Add new users and enable SMS text and email notifications
• Configure incident alarm schedules based on your preferences

Note: Customers onboarded before September 1st, 2022 may need to enable Hercules AI to experience the full benefits of the Hercules Platform.

FCC Statement

Antenna Placement: Place antenna so a minimum of 8 inches is maintained between it and any person to limit RF exposure to within FCC guidelines. Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with these instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: (1) Re-orient or relocate the antenna, (2) Increase the separation between the equipment and the receiver, (3) Connect the equipment into an outlet or a circuit different from that to which the receiver is connected, and (4) Consult DPL or an experienced radio/TV technician for help.

Warning

Changes or modifications not expressly approved by DPL could void the user’s authority to operate the equipment.

Declaration

This equipment contains a radio module Gemalto ELS61-US or Gemalto ELS31-V. Refer to product label for FCC / ICAN numbers.

Electronic Devices

Most modern electronic equipment is shielded from radio frequency (RF) signals. However certain electronic equipment may not be shielded against the RF signals from the Hercules (LTE/HSPA) wireless modem. This should be considered before installing in sensitive areas such as Medical Facilities and facilities that ban the use of Digital Cellular Phones.

Trademarks and Copyright

Hercules/Hercules+ is a trademark of DPL. All rights to this publication are reserved. No part of this publication may be copied, reproduced, transmitted or stored in any form or by any means (including electronic, mechanical, photocopying, recording, or otherwise) without prior written permission from DPL.

Disclaimer

While all reasonable care has been taken to ensure that the description, opinions and text are accurate and workable, DPL does not accept any legal responsibility or liability to any person, organization or other entity for any direct loss, consequential loss or damage, however caused, that may be suffered as a result of the use of this publication or equipment.

Specifications

To view product specifications click here.