How Are Monthly Plan Charges Billed?

Need Help?
Contact us 24/7 by calling 1-800-561-880. For billing related inquiries you can also email accounting@dplwireless.com. 

How are Monthly Invoices Sent?
Invoices are sent via email on the 1st of each month. For customers setup with credit card or EFT/ACH, payments are processed on or around the 15th of each month.

On or around the 18th of each month customers will receive a Statement which will include either a Payment Confirmation or a Statement of Account if there is an outstanding balance.

Billing Period
Billing periods are from the first day of the month to the last day of the month and are processed on or around the 15th of the following month. For example, plan charges from March 1 to March 31 will be billed on April 15. 

Proration
Prorations come into play when a customer receives service for only part of the billing cycle. There are several cases where this can occur. Hercules modems activated, deactivated, suspended or unsuspended part way through a billing period will be billed at a prorated amount.

Suspended Partway Through a Billing Cycle:

Activated Partway Through a Billing Cycle:

NOTE: Activation, deactivation, suspend, and unsuspend requests can be made to the DPL support department.

Making a Payment or Updating Payment Information
To make a payment or update your payment information please call our accounting department at 1-800-561-8880. Please do NOT send credit card information by email.