How to View an ATM’s Status in the Hercules Portal

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Prerequisite
Configure your Hercules Modem and ATM by referring to the Hercules RMS Configuration guide specific to your ATM manufacturer and ensure RMS Access is enabled for your user account.

View an ATM's Status

1. Select the RMS enabled ATM Terminal you wish to view the status of from the device list.

2.  The ATM Status is displayed below the network diagram within the health section of the device dashboard.

ATM Statuses

ATM Statuses
Icon	Status	Action Required	Notes
	In Service	None	N/A
	Out of Service	Investigate	N/A
	Unknown	Investigate	ATM Not Communicating