How to verify a Hercules modem has been successfully activated in the portal

Need Assistance?
Contact us 24/7 at 1-800-561-8880 for support.

To verify a Hercules modem has been successfully activated in the Hercules Portal:

1. Log in to the Hercules Portal.

2. Click the “Devices” icon from the menu navigation on the left.

3. Search for the Hercules modem you wish to verify was successfully activated from the list.

4. View the icon in the Health column to the left of the devices serial number. If a green circle icon with a checkmark in the center is present, the Hercules modem has been successfully activated, and is ready to begin processing transactions.*

*Green circle icon with a checkmark in the center will only be displayed for Hercules modems that are installed in an ATM.

Hercules modems activated but not installed in an ATM will display a grey circle icon with an "i" in the center.

If any other icon is displayed, tap or click the device to view additional details related to the connectivity status of the device.