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Adding team members to your Hercules Portal account and enabling SMS text and/or email alerts to be sent to them allows others to help remotely manage and monitor your ATMs.
To add a team member to your Hercules Portal account and enable SMS text and email alerts to be sent to them complete the following steps.
Click the “User Admin” icon from the menu navigation on the left.
Click the “Users” tab in the top right corner of the User Admin window.
Click the “+ New User” button.
Enter a username, email address, SMS number, first and last name for the new user.
Ensure the slider to the right of “Enabled” is yellow and positioned to the right.
Choose a user Role.
Admins have full access to the portal and can add/edit/delete users and groups.
Users have full access to the portal and groups but cannot edit users or groups.
Limited Users are only able to see devices in groups they are assigned to. When selecting a Limited user you also select the groups you would like them to have access to. If no groups are created yet you can add a new one in the Devices tab. These users will only receive alarms from devices in these groups as well.
Note: For more information about how to create device groups click here.
Click the slider to right of "Email Alerts On" to enable email alerts then click the slider to right of "SMS Alerts On" to enable text message alerts.
Note: Once a new user account is successfully created you can verify their ability to receive SMS text and/or email alerts by sending a test alert. To do so navigate to their user listing, click on the “Send Test Alert” button and confirm they received the test alert.
Click the “Add” button to finalize the creation of the new users account.
Newly added users will receive an email inviting them to log in to the portal for the first time at which time they will be prompted to create a password for their account.
By default Hercules modems send alerts for:
- Power Up - triggered when the Hercules modems powers up. This typically occurs after a power interruption (e.g. power outage or physically disconnected from the power source).
- Inactivity - triggered (by default) when Hercules modems fail to communicate with DPL’s data centers’ for over an hour. This can occur during extended power or cellular carrier outages. Inactivity threshold can be customized. To learn more read “How to modify the inactivity alert threshold for a Hercules modem in the portal” by clicking here.
- Reactivity - triggered when Hercules modems resumed communicate with DPL’s data centers’ after having been in an inactive state.
If you use our Hercules Shield or Protector GPS accessory by default you will also receive alerts for:
- GPS movement
- Tilting and vibration
- Door open events
- Power cuts
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